Question 1

How will I get my photos and videos?

Accepted Answer

We offer physical hard drive or digital delivery of all photos and videos. Clients will receive a secure way to download their files once the editing process is complete. RAW or unedited photos are not a part of your package.

Question 2

What payment methods do you accept?

Accepted Answer

We accept various payment methods including cash, credit cards, Google Pay, and Apple Pay. All transactions are conducted in USD.

Question 3

What types of video editing services do you offer?

Accepted Answer

We offer a range of video editing services including sound effects, graphics, typography, captions, and more. Whether it's for mobile videos, weddings, music videos, or promotional content, we work closely with you to bring your vision to life.

Question 4

Do you offer custom video packages?

Accepted Answer

Yes, we offer custom video packages tailored to your specific needs. Contact us to discuss your project and get a personalized quote.

Question 5

What is your cancellation policy?

Accepted Answer

Our cancellation policy allows you to cancel up to 7 days before the scheduled shoot for a full refund. Cancellations made within 7 days of the shoot will incur a 50% fee.

Question 6

How long does it take to receive the final edited videos?

Accepted Answer

The turnaround time for final edited videos varies depending on the project. Typically, it takes between 2 to 4 weeks. We will provide a more accurate timeline during the consultation.

Question 7

Do you offer payment plans?

Accepted Answer

Yes, we offer flexible payment plans to make our services more accessible. Please contact us for more details.

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